FAQ's

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, generally ranging between 5–12 business days.

Do you ship internationally?

Yes, we offer worldwide shipping to most countries. Shipping options and rates will be calculated at checkout.

How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package in real-time.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return.

What should I do if my item arrives damaged?

In the rare event that your piece arrives damaged, please send a photo of the item and your order number to contact@veincijewelrystore.com within 48 hours of delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Is my payment information secure?

Yes, all transactions are processed through encrypted, SSL-secured payment gateways to guarantee your financial safety.

How should I care for my Veinci jewelry?

To maintain the brilliance of your pieces, avoid direct contact with harsh chemicals, perfumes, and prolonged water exposure. Clean gently with a soft cloth.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes, please email us as soon as possible, and we will do our best to accommodate your request.