Refund Policy

At Veinci, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.
• It must be in its original packaging.
• You must provide a proof of purchase or order number.

How to Initiate a Return

To start a return, please contact our support team at contact@veincijewelrystore.com. Items sent back to us without first requesting a return will not be accepted.

Once your return request is approved, we will provide you with clear instructions on where and how to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at contact@veincijewelrystore.com so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including gift cards, custom products (such as personalized items), and final clearance merchandise.

Refunds Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.